⚠️ Important Update: MyFitnessPal Integration Meal Diary Sync Issue

Hi Coach,

We wanted to provide you with an update on the situation regarding the MyFitnessPal meal diary data sync issue, which has impacted how you view your clients' meal diary details. Here’s a recap of the situation, the status of the meal diary sync, and an alternative solution if you’re still having trouble viewing clients’ meal diary details. 👇

🥗️ What happened and the Current Challenge

Until recently, we've been able to offer a seamless integration with MyFitnessPal, allowing you to effortlessly access and view your clients' full meal details, including calorie breakdowns, right within ABC Trainerize. However, MyFitnessPal recently implemented changes that restrict third-party integrations from syncing a substantial amount of meal details. While calorie and macro details remain unaffected, the meal diary, which includes the actual foods consumed for breakfast, lunch, dinner, and snacks, may not always show up within ABC Trainerize due to limitations with the integration.

🔧 Our Progress and a New Alternative Solution to View Meal Diary Details Easily

Our top priority has been to ensure that you can access your clients' meal diary details with ease. In our latest efforts, we've fine-tuned the backend of our MyFitnessPal integration so that you can once again view those key meal diary details right from the app. Your clients will need to disconnect and reconnect their MyFitnessPal account. However, we do have to acknowledge that this may be a temporary solution due to ongoing data limitations beyond our control, and some of you may still face difficulties accessing meal details.

🆕 That’s why, in addition to these upgrades, our team has worked to develop an alternative solution to help you achieve the same goal: quickly viewing your clients' meal details from MyFitnessPal.

If you are not able to see the meal diary in app, you can now also access your clients' meal diary details for the day through a direct link that takes you to their public profile on MyFitnessPal. This direct link is now available both on our web and mobile apps and it makes it super easy to access the information. Check out this help article for step-by-step instructions.

Clicking on the link above on web and mobile will take you to your client's public MyFitnessPal profile.

🤝 Our Commitment

We want to assure you that we are committed to providing the best coaching experience possible. We are actively pursuing a closer partnership with MyFitnessPal to seamlessly integrate meal diary details into our app for all coaches. This month we’ve made further progress in connecting with their team, and we are determined to work together to explore opportunities to improve the experience between ABC Trainerize and MyFitnessPal.

💛 Thank You for Your Understanding

We understand that this situation has caused inconvenience in your coaching efforts, and we genuinely appreciate your patience and understanding as we work to address this issue. Your support and feedback are invaluable to us, and we are committed to delivering the best possible solution.

If you have any questions or encounter any issues, please don't hesitate to reach out to our support team. We will keep you updated on any further developments regarding this issue.

The Team at ABC Trainerize